Leadership Empathy

imagesI was recently with a friend who is a good leader in his own right.  We were talking about the leader that he reports to in the organizational structure of our mission.  His comments were very positive and complimentary of his boss.  When I heard him describe what made him so appealing it began with empathy.

Empathy is defined as “the action of being understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts and experiences of another.” My friend described that whenever he called his boss, there was always an orientation that began with a true understanding of what he was facing.  It didn’t mean that he always agreed with my friend, nor did it mean that he acquiesced to my friend’s wishes.  What it does mean is that this leader begins by listening and working hard to see things from the subordinate’s point of view.  This is leadership empathy.

Honest empathy can create a very trusting environment and create a context for change.  The subordinate feels cared for. The boss takes enough time to truly understand the situation and consider what unique advice or solution could be proposed.  Maybe a change of perspective on the part of the subordinate is necessary.  But to lead with correction rarely brings about lasting change or an environment of trust.  Empathy requires slowing down to listen.  It requires being on the other person’s agenda long enough to truly understand.  It requires seeing circumstances from more than one perspective.  More than anything it postures you as a leader as someone who others want to follow.

Do you lead with leadership empathy?  Lead well.

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  1. Some of the atttributes of a leader can be faked easily. Not this one. At least, not easily. Empathy starts with a leader being willing to follow in the midst of the process of leading. He / she follows the inner leadings of the heart of the follower, meets needs, and accomplishes more of value in less time than those who fail to see the value in the process. This isn’t just about business, employment, etc. Even the structures of family, society, government, etc. hinge on this principle.

  2. Excellent empowering insights. Like “individualized consideration” leadership empathy can surely correlate with the otcome variables of satisfaction, extra effort and effectiveness to impact organizational performance. Keep up the good work Gary!

  3. Pingback: Listen with Empathy « Life is Mysterious